OSCA 553231

Hotel or Motel Receptionist

Overview

  • Employed persons

    8,600

  • Employment status

    38.3% Full time

    61.7% Part time

  • Median age

    32 years

  • Employment by sex

    73.1% Female

    27.0% Male

    Moderately female dominated

  • Indigenous employment share

    2.4%

  • Main employing industry

    Accommodation and Food Services

Indicator Hotel or Motel Receptionist Total employment
Employed persons 8,600 12,049,400
Median age 32 years 40 years
Full-time share 38.3% 64.2%
Part-time share 61.7% 35.8%
Female employment share 73.1% 48.5%
Male employment share 27.0% 51.5%
Gender segregation intensity scale Moderately female dominated Gender balanced
Indigenous employment share 2.4% 2.2%
Main employing industry Accommodation and Food Services Health Care and Social Assistance
Note: N/A values indicate data are not available due to confidentiality or data reliability requirements.

Occupation overview

Hotel or Motel Receptionists greet and check in guests, and look after their needs on arrival and during their stay in a hotel or motel.

What the occupation involves

  • Welcomes guests and checks them in upon arrival
  • Provides information to guests about hotel facilities, services and local attractions
  • Handles guest enquiries and resolves any issues or complaints
  • Takes and processes guest reservations and cancellations
  • Handles cash and credit card transactions for guest payments
  • Coordinates with housekeeping and maintenance staff to ensure guest rooms are clean and in good condition
  • Maintains guest records and updates information in the establishment's booking system

Common occupation titles

No alternative occupation titles are listed for this occupation.

Specialisations

  • Hotel Night Auditor

Note: Specialisations are examples of roles in within this occupation and are not separate OSCA occupations.

Skill level (education and experience level)

Skill level 4
equivalent to a lower‑level Vocational Education and Training (VET) qualification (Certificate II or III).

Note: While skill levels are described using formal education levels, some people use a combination of informal learning, on-the-job training and personal experience to achieve an equivalent level.

Licensing or registration requirements

No licensing or registration requirements are listed for this occupation.

OSCA structure

Clerical and Administrative Workers (5)

Employment

On this page

    Industries

    Top 10 most common industries, 2021

    Hotel or Motel Receptionist Total employment
    Industry Share of occupation Industry Share of occupation
    Accommodation and Food Services 87.6% Health Care and Social Assistance 14.5%
    Arts and Recreation Services 3.3% Retail Trade 9.1%
    Transport, Postal and Warehousing 1.5% Construction 8.9%
    Administrative and Support Services 1.1% Education and Training 8.8%
    Rental, Hiring and Real Estate Services 1.1% Professional, Scientific and Technical Services 7.8%
    Other Services 0.9% Public Administration and Safety 6.6%
    Health Care and Social Assistance 0.8% Accommodation and Food Services 6.5%
    Public Administration and Safety 0.8% Manufacturing 5.9%
    Retail Trade 0.7% Transport, Postal and Warehousing 4.5%
    Construction 0.3% Financial and Insurance Services 3.7%
    Note: N/A values indicate data are not available due to confidentiality or data reliability requirements.

    States and territories

    Employment distribution by states and territories, 2021

    • New South Wales

      27.9%

    • Victoria

      19.3%

    • Queensland

      27.3%

    • South Australia

      6.7%

    • Tasmania

      3.8%

    • Northern Territory

      2.4%

    • Australian Capital Territory

      2.2%

    Hotel or Motel Receptionist Total employment
    State / Territory Employment Share of occupation Employment Share of occupation
    New South Wales 2,400 27.9% 3,684,200 30.6%
    Victoria 1,700 19.3% 3,162,900 26.2%
    Queensland 2,300 27.3% 2,444,100 20.3%
    South Australia 570 6.7% 839,400 7.0%
    Western Australia 890 10.4% 1,306,200 10.8%
    Tasmania 320 3.8% 254,700 2.1%
    Northern Territory 210 2.4% 107,000 0.9%
    Australian Capital Territory 190 2.2% 248,600 2.1%
    Note: N/A values indicate data are not available due to confidentiality or data reliability requirements.

    Age and sex

    Employment distibution by age group and sex, 2021

    Hotel or Motel Receptionist

    Total employment

    Age group Hotel or Motel Receptionist Total employment
    15–24 years 22.3% 14.3%
    25–34 years 33.0% 22.7%
    35–44 years 17.0% 22.3%
    45–54 years 13.8% 20.4%
    55–64 years 10.5% 15.3%
    65–74 years 3.2% 4.3%
    75 years and over 0.2% 0.6%
    Note: N/A values indicate data are not available due to confidentiality or data reliability requirements.
    Sex Hotel or Motel Receptionist Total employment
    Female 73.1% 48.5%
    Male 27.0% 51.5%
    Note: N/A values indicate data are not available due to confidentiality or data reliability requirements.

    On this page

      OSCA occupation profiles data

      This file contains data available from the OSCA Occupation Profile page.

      Use of this data must include the relevant attribution text provided.

      OSCA Occupation data - 2021 Census.xlsx

      xlsx 1236447

      Download

      Occupation Standard Classification for Australia (OSCA)

      Occupation Standard Classification for Australia (OSCA) is the skill-based classification used to categorise occupations across the Australian labour market. OSCA is used to define occupations across all official occupational statistics. OSCA replaces the Australian and New Zealand Standard Classification of Occupations (ANZSCO).

      Each job is classified to one, and only one, group of jobs at each level of the classification with no overlaps. This prevents the accidental double-counting of roles within the Australian labour market. For more information about OSCA, visit the What is OSCA information page, or the ABS website.

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