OSCA 552131

Medical Receptionist

Overview

  • Employed persons

    64,400

  • Employment status

    32.5% Full time

    67.5% Part time

  • Median age

    42 years

  • Employment by sex

    95.6% Female

    4.4% Male

    Almost completely female dominated

  • Indigenous employment share

    2.1%

  • Main employing industry

    Health Care and Social Assistance

Indicator Medical Receptionist Total employment
Employed persons 64,400 12,049,400
Median age 42 years 40 years
Full-time share 32.5% 64.2%
Part-time share 67.5% 35.8%
Female employment share 95.6% 48.5%
Male employment share 4.4% 51.5%
Gender segregation intensity scale Almost completely female dominated Gender balanced
Indigenous employment share 2.1% 2.2%
Main employing industry Health Care and Social Assistance Health Care and Social Assistance
Note: N/A values indicate data are not available due to confidentiality or data reliability requirements.

Occupation overview

Medical Receptionists greet patients and other clients in a health facility such as a clinic, practice, centre or surgery, and respond to personal, telephone and written enquiries and request.

What the occupation involves

  • Greets and welcomes patients and clients
  • Schedules appointments for patients and manages the appointment calendar
  • Assists with billing and payment processes
  • Responds to enquiries and requests from patients and clients in person, over the phone and through written communication
  • Registers patients by collecting and verifying personal and insurance information
  • Coordinates with health care providers to ensure smooth patient flow
  • Maintains patient records and ensures confidentiality of patient information
  • Provides information to patients regarding clinic policies, procedures and services
  • Handles and resolves patient complaints and concerns

Common occupation titles

No alternative occupation titles are listed for this occupation.

Specialisations

No specialisations are listed for this occupation.

Skill level (education and experience level)

Skill level 4
equivalent to a lower‑level Vocational Education and Training (VET) qualification (Certificate II or III).

Note: While skill levels are described using formal education levels, some people use a combination of informal learning, on-the-job training and personal experience to achieve an equivalent level.

Licensing or registration requirements

No licensing or registration requirements are listed for this occupation.

OSCA structure

Clerical and Administrative Workers (5)

Employment

On this page

    Industries

    Top 10 most common industries, 2021

    Medical Receptionist Total employment
    Industry Share of occupation Industry Share of occupation
    Health Care and Social Assistance 94.2% Health Care and Social Assistance 14.5%
    Professional, Scientific and Technical Services 1.0% Retail Trade 9.1%
    Public Administration and Safety 0.8% Construction 8.9%
    Other Services 0.7% Education and Training 8.8%
    Administrative and Support Services 0.5% Professional, Scientific and Technical Services 7.8%
    Arts and Recreation Services 0.5% Public Administration and Safety 6.6%
    Education and Training 0.5% Accommodation and Food Services 6.5%
    Retail Trade 0.3% Manufacturing 5.9%
    Financial and Insurance Services 0.2% Transport, Postal and Warehousing 4.5%
    Manufacturing 0.2% Financial and Insurance Services 3.7%
    Note: N/A values indicate data are not available due to confidentiality or data reliability requirements.

    States and territories

    Employment distribution by states and territories, 2021

    • New South Wales

      30.2%

    • Victoria

      26.3%

    • Queensland

      20.6%

    • South Australia

      7.4%

    • Tasmania

      2.0%

    • Northern Territory

      0.7%

    • Australian Capital Territory

      1.7%

    Medical Receptionist Total employment
    State / Territory Employment Share of occupation Employment Share of occupation
    New South Wales 19,400 30.2% 3,684,200 30.6%
    Victoria 17,000 26.3% 3,162,900 26.2%
    Queensland 13,300 20.6% 2,444,100 20.3%
    South Australia 4,700 7.4% 839,400 7.0%
    Western Australia 7,300 11.3% 1,306,200 10.8%
    Tasmania 1,300 2.0% 254,700 2.1%
    Northern Territory 430 0.7% 107,000 0.9%
    Australian Capital Territory 1,100 1.7% 248,600 2.1%
    Note: N/A values indicate data are not available due to confidentiality or data reliability requirements.

    Age and sex

    Employment distibution by age group and sex, 2021

    Medical Receptionist

    Total employment

    Age group Medical Receptionist Total employment
    15–24 years 20.4% 14.3%
    25–34 years 18.8% 22.7%
    35–44 years 14.8% 22.3%
    45–54 years 19.6% 20.4%
    55–64 years 20.7% 15.3%
    65–74 years 5.5% 4.3%
    75 years and over 0.3% 0.6%
    Note: N/A values indicate data are not available due to confidentiality or data reliability requirements.
    Sex Medical Receptionist Total employment
    Female 95.6% 48.5%
    Male 4.4% 51.5%
    Note: N/A values indicate data are not available due to confidentiality or data reliability requirements.

    On this page

      OSCA occupation profiles data

      This file contains data available from the OSCA Occupation Profile page.

      Use of this data must include the relevant attribution text provided.

      OSCA Occupation data - 2021 Census.xlsx

      xlsx 1236447

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      Occupation Standard Classification for Australia (OSCA)

      Occupation Standard Classification for Australia (OSCA) is the skill-based classification used to categorise occupations across the Australian labour market. OSCA is used to define occupations across all official occupational statistics. OSCA replaces the Australian and New Zealand Standard Classification of Occupations (ANZSCO).

      Each job is classified to one, and only one, group of jobs at each level of the classification with no overlaps. This prevents the accidental double-counting of roles within the Australian labour market. For more information about OSCA, visit the What is OSCA information page, or the ABS website.

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